DHL Global Delivery Service Summary DHL started in 1969 in San Francisco with 3,000 investment. Today, the company delivers packages to destinations is 200 , bringing is over billion in revenues. is a market leader in international express delivery. In fact, the company considers itself to be the inventor of international express shipping. built its global operations by slowly expanding its services over the yearsThe company followed a backward path around the world from its San Francisco into Asia, moving on to Europe and Africa, and finally into North America. Its American operations have been strengthened with its recent acquisition of Airbome DHL's focus on improving its service in the U.S. prompted the company to acquire Airbome rather than take the time to build its own operations. The acquisition gave DHL the infrastructure necessary to become a serious competitor in the market. Now the acquisition is part of the company's overall operation providing U.S.- based gateways for packages traveling to other parts of the world. All packages traveling outside the U.S. must pass through the U.S. Customs office located within the gateway sites. This video relates well to the discussion of acquisition versus Greenfield investments, and also to the discussion of strategy 

1. DHL provides cloor-to-door service for its customers using its own agents. Discuss the service. What are the advantages of having in-house handling of packages when shipping internationally rather than using agents who work for several different companies? 

2. When DHL moved into the U.S. market, it made the decision to acquire Airbome rather than build its own operations. Discuss the advantages and disadvantages of this strategy 

3. U.S. gateway system provides on-site customs clearance services. Does this give a competitive advantage? Why or why not? 

4. DHL believes when considering international express delivery services speed and reliability are key issues for the customer. Using the pressure for costs reduction/ pressure for local responsiveness grid , consider the international shipping business. Where do the major players stand relative one another? Is any one player better positioned to succeed?

Answer rating: 100% (QA)

1 The given service can be seen as the service that facilitates the customers to obtain their packet... View the full answer