$$ Title Page

Name of Case Study

Date

$$ Executive Summary

$$ Table of Contents

$$ Problem Statements $$ below

$1.$ Which current practice of C&D Hotel, hereinafter referred to as $($C&D$)$ should continue and which practices should be improved?

$2.$ Should the hotel continue its free shuttle service? If so$,$ how can C&D guarantee high$-$quality service

$3.$ How should C&D handle the issue of late and irregular flight arrivals?

$4.$ Chinese and Western customers have distinct requirements; similarly, business and tourist customers have distinct requirements. How can C&D match its service with each customer$$s unique needs?

$5.$ If your group was to design the hotel$$s service operations blueprint, how would the hotel improve its quality of service?

$$ Analysis

$$ Recommendations