Question: Tm not convinced that customer feedback is worth the effort. Our processes are what they are, and customers will always want more, expressed Mark

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Tm not convinced that customer feedback is worth the effort. Our processes are what they are, and customers will always want more," expressed Mark Thompson, the CEO of Quantum Dynamics. On the other hand, Sarah Martinez, the quality control manager, disagreed, stating, "Improving our processes is crucial for customer satisfaction and retention. We need a systematic approach to align customer demands with our processes."

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