Question: To construct an environment where truth is heard, the answer suggests leaders should lead with questions, engage in dialogue without coercion, conduct blameless autopsies, and

To construct an environment where truth is heard, the answer suggests leaders should lead with questions, engage in dialogue without coercion, conduct blameless autopsies, and build red flag mechanisms, as suggested by Collins (2001)

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=+5. How they might use the product (usage effect).

=+2. What the audience's overall impressions were (general impressions).

=+4. Whether they responded to the ad in an emotional way (ad emotional effect).