Question: To help diffuse the situation with the angry customer, Nana waits patiently and lets the customer know he is important. Sometimes all that needs to

To help diffuse the situation with the angry customer, Nana waits patiently and lets the customer know he is important. Sometimes all that needs to be done to satisfy a customer complaint is

Multiple Choice

Skipped

get management involved

References

empower the customer.

resolving the problem quickly

listening to the customer.

estimatina the damane

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To help diffuse the situation with the angry customer, Nana waits

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