Question: To improve the hospital's coding process, utilize interviews to gain insights from coding staff and physicians, deploy surveys to gather feedback from a broader staff
To improve the hospital's coding process, utilize interviews to gain insights from coding staff and physicians, deploy surveys to gather feedback from a broader staff audience, and conduct direct observations of daily coding activities. This mixed-methods approach will help identify pain points and areas for improvement in the coding process. Together, this data will inform targeted strategies for resolving the backlog and enhancing overall efficiency.
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