Question: To most effectively evaluate the process efficiency of your customer support division, which factors would you need to consider to provide the most comprehensive insight

To most effectively evaluate the process efficiency of your customer support division, which factors would you need to consider to provide the most comprehensive insight into operational performance?

Total support hours worked, number of successfully resolved tickets, average fully loaded labor cost

Total number of resolved tickets, average customer satisfaction rating, total operational costs

Average call duration, total number of support tickets, and hourly wage of support representatives

Number of support tickets completed, total employee working hours, average revenue per resolved ticket

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