To remain competitive, the Board has decided to implement a new Point of Sales System (POS) which would be self-checkout system in all the departments which include garden, paint, tools, homewares, outdoor and hardware.The Board has decided to implement it in one of the stores then roll it out to the other stores. This will be a major change for the company with the new system. However, this will mean that the company remains profitable and also competitive with other providers.

Communication is critical to the success of the project plan. The staff at Bunnings have been talking amongst themselves and are worried about the organisational change. Many staff have been working at Bunnings for a long time and are not computer literate and do not shop online. They are also worried are fearful that the change would mean job losses due to the implementation of the self-service checkout. However, the employees are not aware that here are opportunities for employees to be redeployed to other departments such as the warehouse if they choose to remain with the company.

Develop a Change Managment communication plan (template) to promote the benefits of the change to the organization and to minimise loss.