Question: To successfully implement CRM , organizations will have to implement all the following organizational changes EXCEPT A . measures of the customer experience must be

To successfully implement CRM, organizations will have to implement all the following organizational changes EXCEPT
A. measures of the customer experience must be monitored and shared
B. measures for customer satisfaction must be monitored
C. concerns about customer privacy can be relaxed
D. policies and processes must reflect a customer focus
E. employees must be trained to have a customer focus
To successfully implement CRM, organizations will have to implement all the

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