Question: To understand flow, management started with a single security screening line comprising an X - ray scanner with an operator, and three screening officers. Arriving

To understand flow, management started with a single security screening line comprising an X-ray scanner with an operator, and three screening officers. Arriving customers either queue up or, if there is no queue on arrival, directly put their bags on the scanner. Customers have 0,1,2, or 3 carry-on bags, including purses, wallets and so forth. On average, a typical customer has 1.5 bags. The X-ray scanner can handle 18 bags per minute. After their bags are scanned, 80% of the customers leave the security checkpoint and head for their gate, while 20% of customers are asked to undergo additional manual screening by one of three screening officers. A manual screening takes on average one minute per customer.a)[] Draw the process flow diagram for the security check process. Use process flowchart shapes.

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