Question: * Tom has a problem with his salespeople being excessively rude to customers.He has hired Sylvia to give him some advice. Sylvia came to the

*Tom has a problem with his salespeople being excessively rude to customers.He has hired Sylvia to give him some advice. Sylvia came to the company and interviewed a large random sample of employees and found that many of them were frustrated that the"office was too hot due to lack of air conditioning' so that it was difficult to be nice. Syivia is clearly from the economics school of thought"BUSzesilesueButtonorationsStatement 2: "Pinky has had a problem with his salespeople lying to customers, and he has hired Sigfried to give him advice. Sigfried notes that the employees are paid by commission and therefore get rewarded for lying. Sigfried is clearly from the happy is productive school of thought."

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