Question: Tomaco is a machine tool maker. The company makes and sells a home electrical generator which comes with a two-year assurance-type warranty. The company sold
Tomaco is a machine tool maker. The company makes and sells a home electrical generator which comes with a two-year assurance-type warranty. The company sold 960 units of the electrical generator at an average price of $1,800 per unit in 2011. The company estimated that warranty costs would average $219 per generator over two years. Actual costs incurred by Tomaco to honour warranty claims in 2011 totalled $84,500 ($70,000 for labor, $12,000 for parts and the rest cash).
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