Question: Topic: Decision Modeling & Operations Management Define the term 'service capacity' . Briefly summarise why 'services' cannot be stored as physical inventory. Using examples, explain

Topic: Decision Modeling & Operations Management

  1. Define the term 'service capacity'.
  2. Briefly summarise why 'services' cannot be stored as physical inventory.

  1. Using examples, explain how changing customer expectations can create 'challenge' in Operations Management.

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