Topic: Lead Work Teams

1. What is a Team?

2. What is Group?

3. Different types of teams and give examples

4. Types of employment contract

5. What makes up a team

6. Difference between groups and teams

7. What is meant by span of control?

8. Who is a team Leader?

9. What are the roles of a Team Leader?

10. What do you understand by the term access and equity, principle and practice?

11. Who is a Supervisors?

12. What are the responsibilities of a Supervisor?

13. Differentiate between a Team Leader and a Supervisor.

14. Why should managers practice Access and Equity principles?

15. What is a companys competitive advantage? State examples.

16. Explain ways in which you can gain team commitment.

17. What is communication?

18. What are the Benefits of Communication with a team?

Topic: Support Leadership in the Workplace

1. What is Leadership

2. What is Power

3. List the types of Leadership style and give examples of each

4. Who/What are followers

5. Differentiate between leadership and Power

6. Who is role model

7. What are the quality of a good role model?

8. Types of Organization Plans

9. Define the Planning Process

10. Personal SWOT Analysis

11. Meaning of KPI.

12. How do you set KPIs.

Topic: Participate in Work Teams

1. What is a Team

2. Purpose of work teams

3. What is employee engagement?

4. Why is Employee engagement important?

Topic: Managing Conflict

1. What is a conflict

2. What are the signs of conflict within the workplace?

3. Explain/Describe the conflict process

4. What are conflict resolution strategies?

5. How do you resolve conflicts?

6. List the types of Conflicts, and give examples.

7. Explain a situation when you have a conflict and work and how did you resolve it.

8. What are the impact of conflict in the workplace?

9. What are the steps in Conflict Resolution?

10. Provide negative associations of conflict

11. Provide positive associations of conflicts

12. What is the difference between a bias and a prejudice?

13. Describe ways in which you can deal with a one-on-one conflict.

Topic: Monitoring Performance and Providing Feedback

1. What is Performance Management?

2. Different types of Performance Management

3. What is the Purpose of Performance Management?

4. What are the characteristics of Performance Management?

5. What are Performance Appraisal/Evaluation?

6. What is the purpose of Performance Appraisals?

7. Differentiate between Performance Management and Performance Appraisal

8. What is Performance Measure Criteria?