Question: TOPIC: Operations Auditing INSTRUCTION: Read the case carefully. It is an illustration of University XYZ and its processes. Discuss your INSIGHTS about the case. Discuss

TOPIC: Operations Auditing

INSTRUCTION: Read the case carefully. It is an illustration of University XYZ and its processes. Discuss your INSIGHTS about the case. Discuss the strengths and weaknesses of the process cycles of University XYZ. Please use the ideas discussed in the hallmarks of a good business process (provided in the Lecture PDF below).

Lecture PDF: https://drive.google.com/file/d/1tbxFyPzIcYL12s4Y1zFKd0n4tAOKcTy1/view?usp=sharing

CASE STUDY:

The following process cycles applies to University XYZ.

1. The Course Cycle

The course goes through a design process which is subject to quality control mechanisms. When approved, it is run for the first time. Participants in the course, especially the students, evaluate the experience of the course and make suggestions for improvement. In the light of their assessments, the program is reviewed invariably leading to adjustments in course design to address opportunities for improvement.

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