Topic Principles & Concepts: Understand Business Processes, Introducing Business Process Outsourcing, Deciding on Outsourcing, Concepts & Case Examples.

Ease Stuy A supermarket chain 1lvhich vvants to outsource some services or functions for its E-commerce sales. 1. Take on the role of a corporate analyst of the selected organisation above and advise the company's management on outsourcing issues. The management has requested you for a brieng on the potential areas that are being outsourced. I Introduction a. Introduce the scope of the assignment and a summary of the descriptions of the key points. b. Describe the selected organisation in the industry and provide an overview of its outsourcing management. I lvtain Discussion c. Use a process map to sketch the business process of the potential tasks that is considered for oquu rcing. d. Evaluate the potential issues in the current process which the in-hou se operations may face with reference to the characteristics of the process and challenges. I Recommendation e. Justify specific areas for improving organization performance by providing benets that can be reaped through ouuourcing. I Conclusion f. Conclude the report by giving a summary of the main discussion points. 2. Expiain the concepts of business processes management and techniques with reference to the operations of an organisation. 3. Assess the outsourcing options available to improve the performance of the organization. 4. Formulate recommendations that support decision making for a reallife business