Topic: Process Design and Capacity Planning

Objectives:

$$ Solve capacity planning and bottleneck problems.

$$ Articulate the concepts of capacity utilization and efficiency.

$$ Describe the four process strategies.

$$ Solve process crossover point problems.

QUESTIONS $($Part $1)$

Discuss the four types of process strategies and provide an example of each. What would be personal experiences in an Independent Paralegal Office $($family own$)$ with each process strategy?

QUESTIONS $($Part $2)$

Discuss the differences between utilization and efficiency as measures of system performance. Which $($if any$)$ is the most useful measure for an operations manager $($in an Independent Paralegal Office$)?$ Why?