Topic: Quality Management

Objectives:

$$ Solve problems related to Statistical Process Control $($SPC$).$

$$ Articulate concepts related to Total Quality Management $($TQM$),$ Six Sigma, and ISO$9000.$

QUESTIONS $($part $1)$

Describe the similarities and differences between Total Quality Management $($TQM$)$ and Six Sigma quality management techniques. Please provide an example.

QUESTIONS $($part $2)$

Discuss the aspects of TQM and how they apply in service$-$ and product$-$based businesses. Please provide an example.