Question: Total Indirect Effects Mean, STDEV, T-Values, P-Values CS -> ORI POPE -> CS POPE -> ORI SQ -> CS SQ -> ORI T-> CS

T -> ORI Original Sample (0) Confidence Intervals Original Sample (0) CS

-> ORI T-> CS T -> ORI Confidence Intervals Bias Corrected Original

Total Indirect Effects Mean, STDEV, T-Values, P-Values CS -> ORI POPE -> CS POPE -> ORI SQ -> CS SQ -> ORI T-> CS T -> ORI Original Sample (0) Confidence Intervals Original Sample (0) CS -> ORI POPE -> CS POPE -> ORI SQ > CS SQ -> ORI T-> CS T -> ORI Confidence Intervals Bias Corrected Original Sample (O) CS -> ORI POPE -> CS POPE -> ORI SQ-> CS SQ -> ORI T-> CS T -> ORI Sample Mean (M) Standard Deviation (STDEV) T Statistics (0/STDEVI) P Values 0.268 0.268 0.050 5.320 0.000 0.057 0.064 0.040 1.431 0.153 0.173 0.179 0.045 3.867 0.000 Sample Mean (M) 2.5% 0.268 0.268 0.172 97.5% 0.362 0.057 0.064 -0.012 0.145 0.173 0.179 0.095 0.265 Sample Mean (M) Bias 2.5% 97.5% 0.268 0.268 0.000 0.160 0.356 0.057 0.064 0.007 -0.023 0.133 0.173 0.179 0.006 0.091 0.258 Specific Indirect Effects Mean, STDEV, T-Values, P-Values Original Sample (0) Sample Mean (M) Standard Deviation (STDEV) T Statistics (0/STDEVI) P Values POPE -> CS -> ORI 0.268 0.268 0.050 5.320 0.000 SQ > CS > ORI 0.057 0.064 0.040 1.431 0.153 TCS ORI 0.173 0.179 0.045 3.867 0.000 Confidence Intervals POPE -> CS -> ORI SQCS > ORI T-> CS-> ORI Original Sample (0) Sample Mean (M) 2.5% 97.5% 0.268 0.268 0.172 0.362 0.057 0.064 -0.012 0.145 0.173 0.179 0.095 0.265 Confidence Intervals Bias Corrected Original Sample (O) Sample Mean (M) Bias 2.5% 97.5% POPE -> CS -> ORI 0.268 0.268 0.000 0.160 0.356 SQ > CS > ORI 0.057 0.064 0.007 -0.023 0.133 TCS ORI 0.173 0.179 0.006 0.091 0.258 Total Effects Mean, STDEV, T-Values, P-Values CS -> ORI POPE -> CS POPE -> ORI SQ -> CS SQ -> ORI T -> CS T > ORI Original Sample (0) Sample Mean (M) Standard Deviation (STDEV) T Statistics (IO/STDEVI) P Values 0.641 0.646 0.042 15.134 0.000 0.419 0.414 0.068 6.189 0.000 0.268 0.268 0.050 5.320 0.000 0.089 0.099 0.060 1.478 0.140 0.057 0.064 0.040 1.431 0.153 0.270 0.277 0.068 3.988 0.000 0.173 0.179 0.045 3.867 0.000 Confidence Intervals Original Sample (0) Sample Mean (M) 2.5% 97.5% CS -> ORI POPE -> CS POPE -> ORI SQ -> CS SQ -> ORI TCS T -> ORI 0.641 0.646 0.561 0.724 0.419 0.414 0.272 0.541 0.268 0.268 0.172 0.362 0.089 0.099 -0.021 0.215 0.057 0.064 -0.012 0.145 0.270 0.277 0.151 0.409 0.173 0.179 0.095 0.265 Confidence Intervals Bias Corrected Original Sample (0) Sample Mean (M) Bias 2.5% 97.5% CS -> ORI 0.641 0.646 0.006 0.550 0.714 POPE > CS 0.419 0.414 -0.005 0.278 0.541 POPE -> ORI 0.268 0.268 0.000 0.160 0.356 SQ -> CS SQ -> ORI TCS T -> ORI 0.089 0.099 0.010 -0.038 0.203 0.057 0.064 0.007 -0.023 0.133 0.270 0.277 0.007 0.142 0.398 0.173 0.179 0.006 0.091 0.258 Conceptual Framework Independent Variable E-Service Quality Trust Prior Online Purchase Experience Mediating Variable Dependent Variable E-Customer Satisfaction Online Repurchase Intention Path Coefficients Mean, STDEV, T-Values, P-Values CS -> ORI POPE -> CS SQ -> CS T -> CS Original Sample (0) Sample Mean (M) Standard Deviation (STDEV) T Statistics (0/STDEVI) P Values 0.641 0.646 0.042 15.134 0.000 0.419 0.414 0.068 6.189 0.000 0.089 0.099 0.060 1.478 0.140 0.270 0.277 0.068 3.988 0.000 Confidence Intervals Original Sample (0) Sample Mean (M) 2.5% 97.5% CS -> ORI 0.641 0.646 0.561 0.724 POPE -> CS SQ -> CS 0.419 0.414 0.272 0.541 0.089 0.099 -0.021 0.215 T -> CS 0.270 0.277 0.151 0.409 Confidence Intervals Bias Corrected Original Sample (0) Sample Mean (M) Bias 2.5% 97.5% CS -> ORI 0.641 0.646 0.006 0.550 0.714 POPE -> CS SQ > CS T-> CS 0.419 0.414 -0.005 0.278 0.541 0.089 0.099 0.010 -0.038 0.203 0.270 0.277 0.007 0.142 0.398

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