Total Quality Management plan Prepare a set of action points that management can use to build and implement a rigorous Total Quality Management plan. Ensure to specify and justify: Which operations continuous improvement model(s) you will use? Which quality tools should be used and how? How will quality be measured (KPIs)? How will quality be maintained and continuously improved? Ensure to support your arguments with quantitative and qualitative information, as well as with realistic business examples and relevant market data. 20 points. Use Walmart as example (Choose one of the below depending on the nature of your organisation being product or service oriented) Garvin's 8 Dimensions of [Product] Quality Performance Features Reliability Conformance Durability Serviceability Aesthetics Perceived Quality