Total quality management $($TQM$)$

a$.$ entails creating a total quality culture that strives for continuously improving the perform managing a set of business practices: $100$ percent accuracy in performing tasks $($zero defe team$-$based work design, benchmarking, and total customer satisfaction.

b$.$ is a valuable tool for helping company managers identify what the best practice is for perfo

c$.$ works best when used in conjunction with Six Sigma quality control techniques.

d$.$ is an excellent tool for reengineering business processes and making quantum gains in the performed.

e$.$ is a philosophy of doing things that aims at mistake$-$free management of a company's entire