Total Quality Management $($TQM$)$: Implement TQM principles to involve all employees in continuous improvement efforts, focusing on customer satisfaction, and using data$-$driven decision$-$making.

ISO $9001$ Quality Management System: Implement ISO $9001$ standards to establish a systematic approach to quality management, including processes for continual improvement, customer focus, and the setting and monitoring of quality objectives.

Six Sigma: Integrate Six Sigma methodologies to reduce defects and variation, improve processes, and enhance overall quality by using statistical analysis and data$-$driven decision$-$making.

Lean Management: Apply Lean principles to eliminate waste, optimize processes, and improve efficiency, ultimately leading to higher quality and customer satisfaction.

Customer Relationship Management $($CRM$)$: Implement CRM practices to better understand and meet customer requirements, enhance communication, and build long$-$term relationships.

By adopting these philosophies and practices, Eskom can foster a culture of quality, continuous improvement, and customer$-$centricity, ultimately leading to optimal quality attainment and customer satisfaction.