Total quality management (TQM) is: comparing a product's actual functioning to their requirements to determine value. the process that involves everyone in the organization focusing on the customer to continually improve product value. the method used to transform inputs into outputs. the perceived benefit of a product, used by customers to determine whether or not to buy the product. External environmental factors are within management's control. true False Management can positively affect the company's ethical standards by doing all BUT ONE of the following. Lead by example. Punish unethical behavior. Establish an ethics office/department. Discourage whistle-blowing