Total quality management (TQM) programs Copyright by Go-Bus Software, Inc. Copying, distributing, or rd party website posting expressly prohibited and constitutes copyright violation O are generally considered the best process management tool for redesigning and streamlining strategy-critical business processes so as to achieve quantum improvements in performance. are best-suited for achieving 99.9% defect-free manufacturing and assembly of superior quality products. entail creating a total quality culture bent on continuously improving the performance of every task and value-chain activity. o offer a faster and usually cheaper path to achieving operating excellence than business process reengineering, Six Sigma programs, or best practice adoption efforts. O are considerably more effective in achieving defect-free manufacturing and assembly of a product than they are in improving such value chain activities as R&D, human resources management, supply chain management, information technology, sales and marketing and finance