Question: Total quality management (TQM) techniques: can and should be applied to service operations are not relevant to services such as health care operations were developed

Total quality management (TQM) techniques: can and should be applied to

Total quality management (TQM) techniques: can and should be applied to service operations are not relevant to services such as health care operations were developed in service operations and then adopted by manufacturing operations must address tangible quality of services and not customer perceptions

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