Question: total quality model case study 1. What advice might you give Rob and Diane about the management practices they are proposing within each element of

total quality model case study

1. What advice might you give Rob and Diane about the management practices they are proposing within each element of the TQ infrastructure? What additional practices might you suggest? (30 marks)

2. How might viewing the organization at three levels of quality, including the strategic (senior leadership), tactical (middle management), and the operational levels help improve their business plan? (20 marks)

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