Question: [ Tozoglu ] Tozoglu Enterprises performs a Net Promoter Score analysis. They find that 2 0 % of responses are between 0 and 6 ,

[Tozoglu] Tozoglu Enterprises performs a Net Promoter Score analysis. They find that 20% of responses are between 0 and 6,30% of responses are 7 or 8, and 50% of responses are 9 or 10. What is the Net Promoter Score and what does this indicate about consumer satisfaction?
80%, the company is satisfying consumers
50%, the company is satisfying consumers
20%, the company is NOT satisfying consumers
30%, the company is satisfying consumers
10%, the company is NOT satisfying consumers
 [Tozoglu] Tozoglu Enterprises performs a Net Promoter Score analysis. They find

Step by Step Solution

There are 3 Steps involved in it

1 Expert Approved Answer
Step: 1 Unlock blur-text-image
Question Has Been Solved by an Expert!

Get step-by-step solutions from verified subject matter experts

Step: 2 Unlock
Step: 3 Unlock

Students Have Also Explored These Related General Management Questions!