Question: TQ 1 . Which month do you expect average percentage of returned sales to be the highest? The lowest? Why? TQ 2 . Do you

1 .

Which month do you expect average percentage of returned sales to be the highest? The lowest? Why?

2 .

Do you think the trend over time of average percentage of returned sales for online transactions is similar to or different from the average percentage of returned sales for in

-

person transactions? Why?

3 .

Do you expect percentage of returned sales to vary much across states? Why?

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