Question: TQM and BPR work together cross-functionally. TQM is focused with increasing productivity through quality improvements, but BPR is concerned with improving processes through radical redesign

TQM and BPR work together cross-functionally. TQM is focused with increasing productivity through quality improvements, but BPR is concerned with improving processes through radical redesign and the use of sophisticated technology. Also, Business process management (BPM) is a structured approach to improving the processes organizations use to get work done, serve their customers and

generate their needs Considering this, answer the following questions: (total 20 marks)

  • A. Classify the difference between TQM and BPR by listing four points ?(each point 2 marks: total 8 marks)
  • B. List the five Stages in the BPM life cycle?( each point 1 mark : total 5marks)

C. Classify the Benefits of BPM for business success?( each point 1 mark: total 7 marks)

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