Question: tracking additional quality metrics beyond those already mentioned. Here are severar metrics witn descriptions and relevant examples: Customer Satisfaction Scores ( Net Promoter Score -

tracking additional quality metrics beyond those already mentioned. Here are severar metrics witn descriptions and relevant examples:

Customer Satisfaction Scores

(

Net Promoter Score

-

NPS

)

Description: This metric gauges customer loyalty and satisfaction by asking customers how likely they are to recommend the airline to others. Responses are used to calculate the NPS

,

which

tracking additional quality metrics beyond those already mentioned. Here are severar

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