Trade Parts is a small machine shop that makes custom parts for manufacturers in the metropolitan area where it is located. Farrins position involved keeping track of customers' orders and purchasing supplies. After Farrin retired, the company hired another office assistant to perform the same tasks. Soon afterward, however, the company's owner began hearing from frustrated customers complaining that when they called the company with questions and problems, no one was taking responsibility and helping them as Farrin had. What problem with the process is most likely to have occurred when Farrin left?

Multiple Choice

• When hiring the new employee, Trade Parts failed to use the fixed job description found on O*Net.

• The company didn't prevent Farrin from changing her job based on personal preferences.

• Trade Parts should have engaged in downsizing so fewer employees could get the work done.

• Farrin took on customer service duties, but the job description didn't reflect the change.

• Trade Parts wasn't adaptable, although its environment was subject to change.