Question: Traditional performance management systems can be adapted to include measures of environmental costs, savings, and liabilities. The amount of electricity used by an oil refinery

Traditional performance management systems can be adapted to include measures of environmental costs, savings, and liabilities. The amount of electricity used by an oil refinery is an example of a key performance indicator (KPI) classified under which perspective of the balanced scorecard? A. Internal business perspective B. Financial perspective C. Community perspective D. Customer perspective

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