Training Design Activity: HOW EFFECTIVE IS THIS TRAINING? To what extent do you feel these training...
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Training Design Activity: HOW EFFECTIVE IS THIS TRAINING? To what extent do you feel these training activities are well designed? What would you change if anything? 1. Handling Guest Complaints Conduct a lecture on the importance of effectively handling guest complaints. Proceed with a video that illustrates key steps for interacting with disgruntled guests. Provide a case study with problem situations and ask trainees how they would respond. Conclude with a discussion on how trainees can apply customer service skills on the job. 2. Sexual Harassment Provide employees with a manual to take home and read. The manual highlights the importance of maintaining a harassment free workplace and discusses different forms of harassment. After a week, administer a written test that addresses various components of the manual. 3. Opening a Bottle of Wine Show a video on how to properly open wine. Verbally quiz trainees on the key steps. Invite one trainee to practice in front of the group. 4. Teamwork Invite trainees to come in on their day off. Start the session by having the trainees identify one interesting thing about themselves. Have a pizza party and watch the movie "Miracle," which follows the true story of the legendary 1980 U.S. Olympic Hockey team. Training Design Activity: HOW EFFECTIVE IS THIS TRAINING? To what extent do you feel these training activities are well designed? What would you change if anything? 1. Handling Guest Complaints Conduct a lecture on the importance of effectively handling guest complaints. Proceed with a video that illustrates key steps for interacting with disgruntled guests. Provide a case study with problem situations and ask trainees how they would respond. Conclude with a discussion on how trainees can apply customer service skills on the job. 2. Sexual Harassment Provide employees with a manual to take home and read. The manual highlights the importance of maintaining a harassment free workplace and discusses different forms of harassment. After a week, administer a written test that addresses various components of the manual. 3. Opening a Bottle of Wine Show a video on how to properly open wine. Verbally quiz trainees on the key steps. Invite one trainee to practice in front of the group. 4. Teamwork Invite trainees to come in on their day off. Start the session by having the trainees identify one interesting thing about themselves. Have a pizza party and watch the movie "Miracle," which follows the true story of the legendary 1980 U.S. Olympic Hockey team.
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Handling Guest Complaints Well designed The combination of a lecture video case study and ... View the full answer
Related Book For
Cost Management Accounting and Control
ISBN: 978-0324559675
6th Edition
Authors: Don R. Hansen, Maryanne M. Mowen, Liming Guan
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