Question: Tranquility Touch Massage promises its clients that their wait for a massage will be less than 1 5 minutes or the massage is free. What

Tranquility Touch Massage promises its clients that their wait for a massage will be less than 15 minutes or the massage is free. What type of service recovery tool is Kelso Massage Therapy using?
Group of answer choices
Offer a guarantee
Act proactively instead of reactively
Respond quickly
Implement the service paradox
Do it right the first time

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