17. In the research process, the planning step includes all of the following elements except: a. developing a problem statement. b. prioritizing research needs. c. documenting your sources. d. maintaining standards of ethics and etiquette. 18. Ask to solicit opinions, insights, and information; ask to elicit yes or no answers. a. indirect questions; direct questions b. closed questions; open-ended questions c. open-ended questions; closed questions d. reflective questions; descriptive questions Paragraph Styles 19. When adapting to other cultures, the "Golden Rule" is: a. helpful, but only in Asian countries b. less effective than treating others the way they want to be treated c. a helpful principle to follow d. none of the above 7 20. To paraphrase effectively: a. avoid using any business language or jargon. b. check your version against the original document to make sure that you didn't alter the meaning. c. make sure your version is the same length of original document. d do all the above