Question: Assignment 5 - MGSC1205 2. (Scheduling, 20 points) Catatonic manufactures and sells accessories for cats. They operate a call center for customer questions and complaints

Assignment 5 - MGSC1205 2. (Scheduling, 20 points) Catatonic manufactures and sells accessories for cats. They operate a call center for customer questions and complaints from 10am EST to 8pm EST seven days per week. Customer service staff work 4 days and then get 3 days off in a continuous rotation. That is, they work the same 4 days every week. Call volumes are reasonably stable through the year but do fluctuate by day of the week with most calls coming on weekends. The estimated staffing requirements for each day of the week are as follows: Monday 15 Tuesday 12 Min # staff Wednesday 10 Thursday Friday 14 18 Saturday Sunday 24 26 4 1 of 3 The base pay for staff is $14/hour or $140 per 10-hour day. However, there has been excessive turnover among the many staff that work Saturday or Sunday and Catatonic has agreed to pay staff $16/hour on Saturday and Sunday. Formulate an LP model that will assist Catatonic to staff the call center at minimum weekly cost. Do not solve
Step by Step Solution
There are 3 Steps involved in it
Get step-by-step solutions from verified subject matter experts
