Transcript: Hugh:We need to name the project Kent: Let's call it Getta Bill Nonia: Great name Hugh: The project is about replacing our current billing system. Ima: Yes. Replacing it with an cloud-based, accurate, easy to use system. Kent: We need more detail than that Ima: Well, it is going to reduce billing errors by 15%. Hugh:What are some of the requirements we need to be sure it fills? Nonia: The system has to have some audit capabilities. We have to be able generate specific, dynamic reports regarding number of customers billed, total billing for various periods and the ability to drill- down for details. Kent: Let's talk about what the project has to deliver. Ima: It has to deliver accurate data for all of our customers. It has to be an accessible system for all of our billing representatives. It is a cloud based system. Nonia: Remember we cannot do anything to the Financial System of Record except to interface. It's definitely out of scope. Hugh: So what will make this acceptable to our internal and external customers? Ima: Ease of use, transaction speed improved by 30%, dynamic reporting. Billing cycles reduced by 30%.