Question: Tri - Cities Bank has a single drive - in teller window. On Friday mornings, customers arrive at the drive - in window randomly, following
TriCities Bank has a single drivein teller window. On Friday mornings, customers arrive at the drivein window randomly, following a Poisson distribution at an average rate of per hour. Service at the drivein window is provided at a rate of customers per hour and follows an exponential distribution.
a Using Kendall notation, how to describe the queueing system at the drivein teller window?
b How many customers would you expect to arrive in a minute interval?
c What is the probability that the drivein window is empty?
d On average, how many cars wait for service?
e On average, what is the total length of time a customer spends in the system?
f Suppose the arrival rate does not change, what service rate would be required to reduce the average total time in the system to minutes?
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