Troubleshooting Process: Create a document that explains what you would do for the first five steps of the troubleshooting process to resolve the issue stated in each ticket.The first step in the troubleshooting process is to gather information. Explain how you would identify the problems that users most commonly experience and call the IT help desk for, given the scenario.To explain how you would identify the problems, you might want to write what questions you would ask to gather the information you need to troubleshoot successfully.Since the second step of the troubleshooting process is to identify what has changed, explain how you would identify what may have changed in the system that may have caused the problems, based on the computing issue.Create a hypothesis of what you think the probable causes for the issues are, based on the information gathered in the first step. You may want to come up with several hypotheses.

Number INC0352699 Created (? 04-20-2020 09:17:43 AM >* Caller Type Internal Created by (@) Heidel, Joseph (cavjheid)