Question: True / False: In our segment on Relationship Marketing Defined , specifically discussing customer experience ( CX ) trends. One such trend stated: 8 5

True/False: In our segment on Relationship Marketing Defined, specifically discussing customer experience (CX) trends. One such trend stated: 85% of all customer interaction with brands will happen without any human interaction, using only self-service digital interfaces, chatbots and virtual assistants.

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