True False (one point each or 20 points total) 1. The seven tools of quality control are equally applicable to both manufacturing and service industries. 2. The normal distribution is the only type of probability distribution used in business. 3. Concurrent engineering works much better with product line extensions or products that serve familiar markets than entirely new products. 4. If there are multiple resources that process each transaction, then the process capacity is the sum of all the individual capacities of the resources. 5. In an assemble-to-order process, the subassemblies are made to order, while final assembly is made to stock. 6. Buffers can protect against both special and common cause variation. 7. All humans have a set of cognitive biases that can result in poor decision making. 8. In a system, a negative (balancing) feedback loop has a limiting factor which tends move the system to some equilibrium level 9. The conflicting set of objectives in operations include producing at low costs, keeping investments low and providing high customer service. 10. To be ISO 9000 compliant would mean that the company's product/service operation be defined and fully executed by the company. 11. According to the text, supply chain, capacity, process, quality, and inventory and are key areas in the management of the operations function. 12. Strategic planning, marketing and production are the key functions that exist in most businesses. 13. Business strategy can be derived from a firm's distinctive competence that is difficult for

competitors to copy imitate. 14. Staffing and scheduling are all part of capacity decision making 15. The red bead experiment (the one played in class) shows that without some evidence, firing workers may be a bad idea. 16. What really differentiates a pull system from a push system is that in a pull system limits the work in progress (WIP) levels.

16. What really differentiates a pull system from a push system is that in a pull system limits the work in progress (WIP) levels. 17. In science, a theory is only genuine if there is a way of refuting it. 18. Being vigilant against questionable ideas or claims (e.g., anecdotal statements found in news outlets, online chat sites, blogs, sketchy websites etc.) is a critical thinking attribute. Metropolitan State University DSCI 434 Final Exam Summer 2023 19. A process view emphasizes that it is important for a business to function as independent silos. 20. A complex system has distinct properties that arise from relationships that are non-linear with many feedback loops