True / False Questions(Chap11)

(2 points each)

1. Interpersonal communication influences the opinions, attitude, motivation, and behaviors

of others.

True False

2. While emails and letters are written communications, texts are considered oral communication.

True False

3. Three of a manager's roles arise directly from formal authority and involve basic interpersonal

relationships: figurehead, liaison, and monitor.

True False

4. An understanding of language and its inherent powers, combined with the skill to speak,

write, listen, and form interpersonal relationships, will determine whether companies succeed

or fail and whether they are rewarded or penalized for their reputations.

True False

5. Managers across industries, according to Deirdre Borden, spend about 45% of their time in

verbal interaction.

True False

6. It is largely through discussion and verbal exchangeoften heated and passionatethat

managers decide who they wish to be: market leaders, takeover artists, innovators, or

defenders of the economy.

True False