TRUE$/$FALSE$.$ Write $\text{'}A\text{'}$ if the statement is true and $\text{'}B\text{'}$ if the statement is false.

Operations is concerned with TQM$,$ but Accounting is not concerned with TQM$.$

Work breakdown structures is a useful tool in project management because it addresses the timing of individual work elements.

The shortest of all paths through the network is the critical path.

Most hospitals are process focused.

Process focus and job shop refer to the same thing.

Flexibility is normally highest in process$-$ focused facilities.

An improvement in quality increases costs.

A cause$-$and$-$effect diagram helps identify the source of a problem.

A highly performing company has low Inventory Turns ratio.

Insurance and rent are part of inventory carrying cost.

In a good layout of offices or machinery, the multiplication of all the flows $($Products$,$ people walking, paper work, etc$)$ by the distances they have to flow, is higher, rather than lower.

The ten operations decisions are mostly used in manufacturing organizations, not services.

Prevention costs are associated with reducing the potential for defective parts or services.

Productivity is about working smarter, not harder.