*True or False 1. Internal customer is the people we work with throughout our organization. A.Ture B.False 2. Customer expectations are stable, we don't need to keep an eye on customers and competitors. A.Ture B.False 3. Customer attributes can be categorized according to demographic, psychographic, or firmographic information. A.Ture B.False 4. Behavior identification refers to a static identification method that disseminates enterprise ideas and forms image differences through unified visual expression. A.Ture B.False * Fill in the gaps 1. ___is anything we can do for the customer that enhances the customer experience. 2. A ____is a collection of products and services provided in an environment. 3. The____ is a picture or map detailing the service system and process from the customer's perspective