True or False

1. Quality can only be observed through the eyes of the customers. 2. Design must be simple and also less expensive so as to meet the customer's product or service expectations. 3. Feedback on a regular basis must come from both internal and external customers. 4. Developing standards to measure each individual key output is a necessity to define individual quality. 5. With TQM all of the organization's resources are used effectively to improve all of its processes. 6. Quality is necessary parameter which helps organizations outshine their competitors and survive the fierce competition. 7. TQM does not work in an environment where employees criticize and backstab each other. 8. Employees who come up with improvement ideas and perform exceptionally well must be appreciated in front of all. 9. Teamwork gradually breaks down the communication barriers and acts as a platform of change. 10. Kaizen strategy maintains and improves the working standard through small gradual improvements