True or false

$27.$SPSS predictive marketing is one tool accounting finance can use to answer questions about their vendors$\mathrm{.}28.$CRM is failing in companies because CRM programs focus too much on transactions and not on other aspects of the customer's life$\mathrm{.}29.$The CRM Cycle has $4$ Stages i$.$e$.$ Marketing Research, Business Development, Customer Support and Marketing$30.$The stage $2$ of CRM Cycle, company must first identify customer relationship with the organization$\mathrm{.}31.$Harvard Business Review state CRM is dead""$32.$CRM is failing in companies because Relationship cannot be solely about achieving loyalty, and companies need to find multiple ways to retain their customers$\mathrm{.}33.$Privacy policies are regulated by PIPEDA and not Privacy act$\mathrm{.}34.$CRM is failing in companies because a relationship is dynamic and two sided. It is not enough to get a list of customers and their spending habits. The relationship will evolve with each transaction and CRM systems must as well$\mathrm{.}35.$Canada and US are the only countries who have developed privacy legislations.