True or false

$28.$As a customer service representative for an electronics store, George Petrie has the authority to solve customer problems without going through his boss or the salesperson. Petrie has empowerment$\mathrm{.}29.$CRM does not provides enhanced opportunities to use data and information to both understand customers and co$-$create value with them$\mathrm{.}30.$CRM is not about interaction with your customer over the long term$\mathrm{.}31.$Customer Relationship Marketing is more focused on acquiring the necessary hardware and software to create a database or system to gather and track customer information.