True or false $7.$Relationship with customer is communication, empathy, trust and engagement$\mathrm{.}8.$Winning in the market war depends on how well you know your customers$\mathrm{.}9.$The key to maintaining good relationship with the customers is to know about their behavior$\mathrm{.}10.$Components of the management are leading, directing, organizing, maintaining, planning, preparing, problem solving and decision making$\mathrm{.}11.$Knowing the psychology of customer is not the key to success in business$\mathrm{.}12.$Data mining is to extract what you need from a heap of data.