Question: True or False a. approximately 75% of all management problems stem from miscommunication b. when communicating down it is more effective to have direct questions

True or False

a. approximately 75% of all management problems stem from miscommunication

b. when communicating down it is more effective to have direct questions such as "How come we are down 20%?" Direct questions like this helps the conversation stay on track and avoids ambiguity

c. approximately 37% - 38% of what matters in communication is the tone of voice

d. SPIN has 2 questions are designed to uncover the seller's needs and ultimate lead to a sale's person making the sale

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