True or false? A good selection process can improve the company's profitability by reducing turnover cost. True False Question 3 0.25 pts True or false? Increasingly, firms are being held responsible for the legality of their recruiting and selection policies. True False Identifying the sources of recruits is an activity found in which Phase/step of the Sales Force Staffing Process below? a. Planning b. Recruiting c. Selecting d. Hiring Question 5 0.25 pts Jay is the Sales Manager for a large computer parts chain. He knows from his Sales Management course that the recruitment and selection of a sales force... a. Involves two major steps: recruit a group of applicants and decide for which sales jobs they're best suited. b. Operates continuously and not just when vacancies occur. c. Should be limited to one or two good sources. d. Requires employing more salespeople than are needed, and allowing the poor ones to be weeded out. Maria works in the Human Resources department of a medium-sized Cyber Security firm. She has been tasked with determining the turnover rate within her company's sales force. After analyzing it over the past decade, Maria noted that her company employed an average of 45 sales reps each year. She also noted that it lost an average of 9 sales reps annually due to territory changes, promotions, terminations, etc. Consequently, Maria calculated the turnover rate of the sales force to be.... a. Less than 10%. b. Less than 20%. c. Greater than 25%. d. None of the above